Frequently Asked Questions
Yes, all of the products sold here are made and painted Mexican artisans in Mexico City and Coyoacan Mexico.
No, our products do not contain lead or any metals.
Yes
Yes, exchanges are in store credit, and returns shall be within 15 days once the order arrived. Email to info@casa-tapia.com and we will gladly send you a return shipping label. Ensure item is packed well since they are delicate. However, please be aware that each peace is unique and the color and patter might not be the same as the photo.
If your package arrives damaged or broken, do not worry. Send a photo to our email at info@casa-tapa.com and we will send you a replacement immediately.
We offer free UPS Ground shipping if purchased through our website in the U.S. for all orders over $150. For orders under $150, we offer UPS Ground shipping for $10.
Yes, just send us an email with the name, contact phone number, and delivery address in order to get costs for the shipping.
We recommend hand washing each item if need be.
Yes, you can put your dishes and any product from us in a microwave, but we recommend not doing it for more than 1 minutes so that it does not deteriorate over time.
In the event when you don’t find what you are looking for, please don’t hesitate to send us information, picture or descriptions, of you item and we will do our best to satisfy and fit your needs.
Any other enquiries and questions please contact us via email at info@casa-tapia.com.